One of These Things is Not Like the Other

Yes, you are looking at three Blackberries. And all three of them were delivered to me in the past 5 days. I bet you are wondering how I ended up with 3 of them, aren’t you?


So why do I suddenly have 3 Blackberries? About a month ago I plugged in my phone to charge and it wouldn’t charge. After a few days of trying to figure out what it was, we sent it off to be looked at. Two weeks later my phone was back at the phone store and I picked it up and I was reunited with my phone. The letter that came back with the phone said that it was the battery and they replaced it. We had a good few days together, my phone and I, and then when it came time to charge it, it once again would not charge. I was starting to get irritated.

I took my phone back to the store and after 2 ladies a the store tried to convince me that it was the phone charger and not the battery and they sent me off with a new charger…even they didn’t really want to listen to me when I said that the problem with the phone was with the charging port and not the battery or the charger. I need to get out of there and get on with my day, so I grabbed the charger and walked out the door. When I plugged the phone in that night, it wouldn’t charge. So back to the store I went again.

At that point I insisted that they send the phone back again. Just over a week later they call to tell me that my phone is ready at the store to be picked up. And that brings us to this past Tuesday.  I was talking on the phone and as we were talking I realize that my phone speaker is crackling. Fabulous, now I have another issue. After looking more closely I notice that the phone is all beat up and scratched. By now I was starting to get really annoyed. As I look at the package that my phone was in, I see a card that says Thanks for purchasing a refurbished phone. Yeah, I wasn’t really interested in getting my phone that I had only had for 1 1/2 months before it broke replaced with someone else’s old beat up phone.

This time I called customer loyalty and asked for a new phone to be delivered to my house so I didn’t have to go in to the store again, along with a return shipping label. Tuesday evening they said I would have a new phone by the end of the week. Which I did. I got my new phone Thursday, and I was so excited to finally be done with all of this nonsense that I opened it up and turned it on right away. I was disappointed to see that the screen behind the glass was broken and there were brown patches all over it. The red hang up/off button was also pink and when I turned the phone off the keypad doesn’t turn off. Fabulous.

Once again I was on the phone with my phone company and they agreed to send me a new phone with another shipping label.

I was shocked to get another one the very next day! I opened it up, checked it out and so far this one works.


What an exhausting month of just trying to get a phone that works. I haven’t even had time to customize my phone and get it set up with all of my apps. It is going to take a little bit of time to get a relationship with this phone off the ground, but I think in the end my new phone and I are going to get along nicely and eventually I just might fall in love all over again.

For now I have sitting here next to me 2 broken phones and 1 that works with 2 return shipping labels on their way to me. I find it strange that just a few months ago I never thought that I would have even 1 smartphone and it is kind of a surreal feeling to look at 3 of them.

Can you guess which one is the one that works, and which 2 are the broken ones?

Tags: , , ,

3 Responses to One of These Things is Not Like the Other

  1. Hazel Nut on November 3, 2010 at 8:06 am

    I still don’t have everything set up “just right” yet, lol. But I am so happy to be done with the back and forth! I love this phone, but I have heard that the charging issue that I had is common. I just wish the customer service all around would have been better. My kids love that brickbreaker game too, lol!

  2. Kim - Liv Life on November 2, 2010 at 10:57 pm

    I have a tour also and am pretty darn happy with it! The email “send” feature isn’t working right now, but I LOVE everything else… my kids are addicted to the brickbreaker game that came loaded on it! Glad you got yours up and running!

  3. Kristine on October 31, 2010 at 10:26 am

    Wow. Sorry for your bad Blackberry luck! I can’t guess at all which one works! That’s a hard one.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Visit Us On YoutubeVisit Us On TwitterVisit Us On FacebookVisit Us On InstagramVisit Us On PinterestVisit Us On Linkedin